Refund policy

At La Dolce Fiona, we want you to love your purchase. If for any reason you’re not completely satisfied, we're here to help — with a simple and straightforward return process.

No returns or exchanges for Canada.

Return Window for USA only

• Return requests must be initiated within 30 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

• Items must be unwashed, unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Final Sale Items

Please note that the following items cannot be returned:

• Lingerie, bodysuits, swimwear and jewelry.
• Gala dresses
• Clearance/final sale items.
• Items marked “Non-Returnable”

How to Request a Return

1. Contact us at info@ladolcefiona.com with your order number and reason for return.

2. If your return is approved, we will provide the return address - shipping is the customer's responsibility unless it was a shipping error or a damaged item which in this case we will provide you with a prepaid label.

3. Ship the item within 5 business days of receiving return instructions.

Do not return any items without approval.

Refunds

• Refunds will be issued to your original payment method once the return is received and inspected.

• Please allow 5–10 business days for the refund to process. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@ladolcefiona.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.