Order Status & Tracking

I didn't receive my order confirmation. What should I do?
If you haven’t received an order confirmation email, please contact us through our online Help Center. We’re happy to assist!

How do I check the status of my order, return, or exchange?
After placing your order with La Dolce Fiona, you’ll receive an email with your order number. You can also log into My Account and check Order History for real-time updates. We’ll email you as items are shipped, including backorders.

What happens if an item is backordered or unavailable?
If an item becomes unavailable, we'll notify you by email and issue a refund. Backordered items will ship as soon as they are available, and you’ll see estimated ship dates while shopping.

I received my order but an item is missing. What should I do?
If you are missing an item (and it's not on backorder), please file a claim through our Claims Portal or contact us through our Help Center.

Can I modify or cancel my order?
Please email us immediately after placing your order. Once your order is being processed, we cannot make changes or cancellations. You may still return eligible items once you receive them.

My order status says "In Progress." What does that mean?
It means your order is currently being prepared for shipping. Once an order is "In Progress," we are unable to make any changes.

I just purchased an item, but now it’s on sale. Can I get a price adjustment?
We don’t offer price adjustments on previous purchases, as our sale pricing reflects real-time inventory evaluations and availability. Items marked down during a sale may differ in stock levels or demand from those sold at full price.

Ordering Information

How do I select the right size?
Check our Size Chart tool located on every product page. If you still have questions, our team is ready to assist by email.

What if my size or color is sold out?
Our collections are curated in limited quantities. Some sold-out styles may be restocked. If available, a future shipping date will be shown, and you can place a backorder.

Can I save items in my shopping cart?
Yes, if you’re logged into your account. Please note that items are not reserved and may sell out while in your cart.

Can I purchase a gift card?
Yes! You can purchase a La Dolce Fiona gift card directly on our website.

How do I redeem a gift card?
At checkout, enter your gift card number and PIN in the designated fields.

What forms of payment are accepted?
We accept Visa, MasterCard, Discover, American Express, PayPal, ShopPay, Shopify Installments, and Apple Pay. All cards must be issued within the U.S.

When will my credit card be charged?
Your payment method is charged at the time of purchase for the full order total, including shipping.

Why was my card declined but a charge still appears?
It’s a pre-authorization hold, not an actual charge. Please contact your bank to release the pending hold.

When will my order be processed?
Orders placed Monday–Friday by 10 AM EST usually ship the same or next business day. Orders after 10 AM, weekends, or holidays are processed the next business day.

How do I find an item I can't locate?
Use the Search bar at the top of our website to search by product name, color, or keyword.

How do I redeem a discount code?
Enter your promo code at checkout in the field labeled "Promo Code."

Returns, Adjustments & Exchanges

What is your return policy (only USA)?
We accept returns for items in original, unworn, unwashed, and unaltered condition. See our full Return Policy here.

What does "Final Sale" mean?
Items marked as "Final Sale" cannot be returned, exchanged, or adjusted.

Shipping Information

Will my billing and shipping information be saved?
Yes, if you are logged into your account, your shipping and billing information will auto-fill at checkout.

What’s the difference between billing and shipping address?
Billing is the address linked to your payment method. Shipping is where your order will be delivered.

What are my shipping options?

Free Shipping on All Orders Over $80!

Can I expedite my shipping?
No, we are working diligently to make this possible in the near future.

How can I track my order?
Once your order ships, you’ll receive a tracking email with a link to follow your package.

How is sales tax calculated?
Sales tax is based on the shipping address provided at checkout.

Do you offer international shipping?
Currently, we ship to Canada. Please note that all international orders are Final Sale and non-returnable.

Account & Technical Support

I forgot my password. How can I reset it?
Click "Forgot Password" on the login page and follow the prompts to reset it.

I need to update my name or account information.
Log into your account, update your profile information, and save changes.

Why can’t I log into my account even though I get emails?
Receiving emails doesn’t automatically create an online account. Please register using the same email address or contact us if you need help.

Does La Dolce Fiona use cookies?
Yes, we use cookies to enhance your browsing experience. See our Privacy Policy for full details.

Do I need to provide an email address to browse?
No email is needed to browse. However, an email is required at checkout to process orders and send confirmations.

Do I need an account to shop?
No — guest checkout is available! However, registering offers benefits like order history and faster checkout.

General Inquiries

How can I unsubscribe from emails?
Click "Unsubscribe" at the bottom of any marketing email or update your preferences through your account. Please allow a few days for changes to process.

I’m having trouble logging into my account. What should I do?
Contact us through our Help Center, and we’ll assist you!